š Hello hello,
This is the last Tone Knob before I take a summer break. So Iāve made sure itās an absolute corker. First though, Parish notices: Props to Julie TjĆøernelund
for winning a D&AD New Blood āWooden Pencilā for her on-spec tone of voice for Audible.šš š A lovely bit of work that creates an interestingly āsoundfulā voice thatās just right for a brand we mainly experience via headphones. Nice. (Do you have tone of voice related news to share? Let me know. Maybe it can become a Thing We Do Around Here.)And now, Palace. Strap on those knee pads. Weāre dropping in
:Wut?
Palace are a Skateboard brand. They do boards and clothes. They do fresh collabs with unexpected brands (Rapha, Crocs). Their stuff is worn by both riders and non-riders, young and old-skool alike. Theyāre respected for generously supporting and sponsoring the skating world. Basically, they are killing it. A niche brand thatās gone global and totally kept its cool. (Even my ex-semi-pro skater friend says theyāre cool, and he hates almost everything that wasnāt cred in the 90s.)
Voice bitz?
Hereās the thing: being cool and commercially successful is really hard. Because cool is so much about being or seeming effortless. Any whiff of try-hard or sell-out and you lose the respect of the tribe who made you cool in the first place. This makes it really, really hard to do basic stuff like marketing
But Palace have cracked the code. And itās ridiculously simple yet stonkingly powerful. Itās the humble bullet-pointed list. It starts unassumingly enough:
See it there, just under the product name? Itās like the Shopify CMS coughed up three default bullets and they couldnāt be arsed to change them so just bashed out the thing they were gonna say anyway, but just randomly split it across the three points. (I would bet serious money this is literally what happened.)
You almost donāt notice at first. But then you click another product. And there it is again:
Itās self-referential and offhand. And again, the bullet points somehow upgrade it from being a standard bit of āsee me not caringā offhandedness into a kind of gonzo poetic form. (Iām starting to read them in the voice of Adam Buxtonās ālike a big frog thatās diedā thing).
Sense check. Maybe Iām making this out to be more than it really is? Nope. Before long, you stumble across a stone-cold banger:
Ha! What even is this? And yet look! Itās also a) highlighting some key product features! b) Giving you a picture of the product in use! c) Dropping valuable Mini-Cheddar truth-bombs! Was all that key-messaging deliberate? Doubt it. Itās bare jokes tho.
There are literally hundreds of these, and every single one is killer. You really should go look for yourself. (I say that every week and the click-thru stats tell me like 3% of you bother so Iāll assume you havenāt š¤)
To save this becoming a wholesale copy n paste of Palaceās website, I decided to look for themes among the captions. So if Palaceās description-writer wipes out tomorrow and Tone Knob has to step, in, weāve got this.
Thereās the āHomer Simpson say-what-you-seeā approach:
Thereās the ātell me something skanky about your lifeā speed-dating question:
Thereās āstoner finding the world a bit muchā:
Thereās ālamest rap battle sick burnā:
Thereās āinsincere product feature endorsementā:
(I have been laughing at the zip-off sleeves ones for days. Iāve spent literally half an hour trying to decide which one to include. Fuck it, hereās the other. Which also showcases another regular technique, which is ārandom percentages are always funnyā.)
Surprisingly on-point political hot-takes is also a winner:
Thereās a regular theme of talking about how Palace gear is actually not expensive if u compare it to fancy foreign things:
And if ur really up against it, a daft rhyme, mentioning weed, or name-checking trash food will do. Or ideally all those things together:
I absolutely love these. The combination of random shit-talking and deadpan bullet-pointed list is comedy gold. Theyāre proper funny, while also totally nailing the cool thing by making everything feel offhand, yet giving Palace loads of flexibility to talk about literally anything.
Part of the magic is that itās not quite a voice. Itās more like a āformat as filterā that helps turn an individualās voice into something recognisably āPalaceā without anyone having to do anything as try-hard as āwrite in a tone of voiceā.
Notice (below) how using the bullet-pointed list on Instagram now feels like itās totally in the Palace vibe. Yet itās literally just a list of facts. Itās given them a way of swerving all that āweāre excited to announceā¦ā cheese that product drops normally attract.
0.4% whine
A surprising amount of the words on Palaceās website are small print stuff: delivery and returns info, terms and conditions, privacy policy etc. They dump all this in a bit called āthe boring stuffā ā but for me, the tone really jars. On the one hand, perhaps itās too try-hard to rewrite that stuff. On the other hand ā I reckon the bullet point thing means they could totally smash it.
Hereās their weirdly formal delivery information:
That can be totally Palace-ified:
Delivery bitz
If youāre outside the UK
there might be taxes or duties to pay
Or there might not
We donāt know for sure
It might be loads, or not much
Sucks. But itās on you to pay it, not us
Best to check it out before you order
We donāt do refunds
on stuff that gets sent back to us
Cos you didnāt pay your tax.
Questions? Email us.
online@palaceskateboards.com
Or summat like that. Interestingly, the bullet points really help to slow down the rhythm and make it easier to read. Itās a great voice for doing legals.
Three things to love and learn from
š¹ Make magic from the mundane
The secret sauce here is obviously the bullet point list format. Itās the structure their writer(s) can riff off, it makes even the most innocuous descriptions 10x funnier. Part of its glory is that bullet points are so seemingly unpromising. Theyāre dull and corporate. Theyāre the unthinking default. What uninspiring thing is lying around in plain sight that could maybe be the springboard into something unexpected?š Allow it to be easy
We often ācraftā our tones of voice. And sure, Palaceās āartlessā style is trickier than it looks. But theyāve also found a way of talking offhand, including a wide range of random things, letting the writers add personal stuff, taking the piss out of their own products. How could you create a tone of voice by intervening as little as possible? What are the minimum possible guidance you could give?š§ Assume your reader gets it
Itās easy to lose faith in your readersā intelligence, to think we need to mention every last feature or spell out every last benefit or treat our products with an unrealistic reverence. We really donāt. What would you say if you committed to the idea that our customers already totally get it.
What did you think? Hit reply. Got a brand you think I should feature? Hit reply. Just wanna chat? Hit reply. Over and out.
Full disclosure: turns out that Julieās introduction to brand writing was at the Danish School of Media and Journalism ā who use my Voicebox method to teach tone of voice. Does that make Voicebox āaward-winning-by-proxyā? I reckon so š¤.
Worth knowing: Every year, D&AD set a speculative tone of voice brief for students and young writers. If youāre tone-of-voice-curious, check it out. If youāre eligible to enter, do it! If youāre not, why not have a crack at the brief anyway, and compare your work to the winning entry.
Sorry. I promise I wonāt try any more skateboard-speak. But dammit, I do love the private languages of sub-cultures. Try this beginnerās glossary to get you going. Or dive into this paper on the sociolinguistics of skater-speak. Gnarly, dude.
I once worked with a hipster coffee brand who were so pained by the thought of saying anything even remotely approximating a āmarketing messageā that they ended up running a poster campaign with literally no words on at all. Which actually looked pretty awesome the first time they did it but was maddeningly limiting forever after. (They never did agree on anything to say. We parted ways without me writing a single word.)